India Business Services

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Revenue Generation Services
e4e has been executing end-to-end closure of Insurance sales, Personal Loan Management, Process Solutions and Sales & Revenue generation. We have been able to carve a niche in this space through analysis, action planning, process improvements and technology innovation. With an integrated approach, we have developed a comprehensive module to generate and manage enquiries and increase efficiency for our Clients.

e4e’s value additions

• Inside sales managers take ownership for a specific account
• Work in tandem with the Client and provide suitable solutions to their customers
• The sale is tracked by the inside sales manager till closure

Customer Acquisition
e4e adds value throughout the customer lifecycle to attain desired results in our acquisition program. We have resources placed 24x7, 365 days a year and characterized by a culture focused on results. In customer acquisition, we follow both “consultative” and the “traditional” approach, depending on the type of the program and our Client’s requirement.

Up-sell and Cross-sell
The important aspect in a sale is to identify opportunities and nurture them to generate additional revenues. Our highly skilled and dedicated resources are proactively looking to Up-sell and Cross-sell thereby ensuring high customer retention.

Collections Management Services
Since collection is one of the important and essential part of the financial services industry, e4e has scaled up to the needs of the growing market and has been consistently delivering results. Our processes are metric driven - a must have quality to ensure smooth functioning of collections. Our staff is well versed with the laws /risks and is experienced in end to end collections processes which include recovery, debt consolidation and query resolution.

e4e’s value additions

• Our team of consultants counsel and give customers options of closing their previous loan and rebooking the case with a lower EMI
• The Queries Resolution team understands the customer’s escalation on service issues and resolves it as per requirement
• The Recovery team suggests foreclosure of the principal to benefit the customer

Customer Service
At e4e, customer service includes support and relationship building throughout the customer lifecycle. The highly skilled and dedicated e4e workforce is trained in products and services to offer the best customer service through multiple channels including voice, e-mail and chat on a 24 x 7 basis.

e4e’s value additions

• Enquiries/challenges/queries addressed, resolved and documented
• Back office solutions

Back Office, Data Entry, Data Management & Conversion
e4e offers high quality, cost effective data entry services that requires data to be extracted from any source. Our solutions fit your needs - be it an ongoing project or a one-time activity. We have the expertise in all validation methods. We develop, execute, and supervise plans, policies, programs and practices that control, protect, deliver and enhance the value of both data and information assets.

Technical Support
e4e offers a complete range of Tech Support Services for the Enterprise and Consumer markets. We also offer a combination of services in the customer support life cycle depending on the Client’s requirement. While our robust processes create a positive end customer experience, our enviable documentation and reporting framework give our clients detailed information on how they are performing in the market.

Consumer support
e4e today supports several leading consumer electronics, computer and software vendors in this market segment. We understand that the volume of end-users could be very high and they must be generating a large volume of transactions for technical support. Our support specialists are trained to deal with end users who are less sophisticated technically ensuring they are happy after each transaction.

e4e's Approach