Consumer Technical Services

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e4e’s focus is to deliver impressive first time resolution rate, quality of service and a high degree of customer satisfaction at an optimized support cost. Our state-of-the-art operation centers and standardized processes coupled with our highly skilled technical support professionals, equates to consistency, accuracy and dependability.

We can analyze technical support contacts by product line and provide continuous product improvement guidelines. We also create knowledge base and training modules which are simple and effective self-help options for customers, thereby reducing first time calls and resulting in significant long-term gains.

Service Features & Benefits

• This includes L1 − L3, technical account management, vendor management, partner management services.

• Use technology based solutions to identify and resolve support issues faster, thereby reducing average handle times

• Faster root cause analysis of customer issue
• Immediate resolution through well-established procedures between various support agencies

• Multi-modes of enabling customer contact as well as resolution
• Remote assist and access platform to take over customer environment and troubleshoot/resolve issues

• Ability to offer new ancillary support services that can generate new revenue

e4e's Approach