Current Openings

MS –TI02

• Good Unix knowledge
• L2 CLearcase Admin Knowledge
• L2 Clearcase Multisite Knowledge
• Exposure towards Perl/shell scripting knowledge

• Would work with the existing Clearcase team and ensure high degree of customer satisfaction by providing the right solutions
• Develop scripts for automating processes

• Good Voice Communications skills and Knowledge of Microsoft Windows Operating Systems - NT/XP
• Good understanding of Hardware/ Networking/ Motherboard/ Graphics Card concepts is required

• Minimum Overall Experience: (36 – 48) Months / (3-4) Years
• Minimum experience as a Sales trainer: (18 – 24) Months / (1.5 – 2) Years
• Training / BPO Operations experience would be an added advantage

• Responsible for sales training
• Conducting LPNA (Learning & Performance Needs Analysis) for the current employees.
• Develop & Design learning curriculum based on the LPNA and operational requirement
• Maintaining MIS & performance reports
• Should be willing to work in shifts.
• Responsible for performance of new hires as well as current employees

• An assertive, personable self starter who is able to sell to technically competent people who are reasonably aware of their market place, experience of telemarketing, with a broad understanding of the sales process in the training industries.
• A good sense of urgency and good influencing skills demonstrated by proven sales skills in a technical environment.
• A sociable person who enjoys building good customer relationships – able to communicate in multiple channels to build relationships with our existing and new customer base
• Strong communicator with a positive approach to researching and recognizing new business opportunities
• Enthusiasm and energy with ability to self-motivate to meet sales targets IT literate with ability to work with database and internet tools
• Ability to design, deliver and evaluate training for batches of various sizes.
• Knowledge of training and development techniques
• Good interpersonal and written/oral communications skills with the ability to liaise with staff at all levels.
• Good working knowledge of all MS office products and an aptitude for picking up in-house systems.
• Excellent time management, organizational and administration skills
• Excellent Class control skills.
• Recognized certification(s) in the field of computer sciences and facilitation skills would be an added advantage

• Good written Grammar (Conversation Flow and sentence construction)
• Excellent Verbal Communication Skills

• Ability to work flexibly on own initiative and as part of a team.
• Aptitude and ability to grasp
• Confident and should have a positive attitude
• Willingness to work for at least two-years duration with the organization

• Willing to work in shifts, rotating as schedule requires
• The weekly offs may not necessarily fall on the weekend
• The candidate should be willing to work on public holidays/festivals if scheduled/required
• A workday has pre-scheduled break timings. The job requires strict adherence to schedules.

• Minimum Overall Experience: 48 Months / 4 Years
• Minimum experience as a trainer: 24 Months / 2 Years

• Responsible for Technical, Process and Product Training.
• Develop and update contents for Technical, Product and Process training like FAQ’s, training manuals, Presentations, handouts etc.
• Gathering information and identifying essential information needed for satisfying the needs of the Trainees.
• Structuring or classifying multiple pieces of information.
• Organizing information to develop a better approach to Training.
• Attention to detail and accuracy.
• Analyze Training requirements, design to Trainee expectations, and deliver high quality training within committed timeframes
• Preparing reports and analysis for training.
• Preparing Handover and batch release reports for Operations and Transition.
• Strategically work on TNA

• Excellent knowledge on any one of the following domain:
  • Windows based Desktop Operating system
  • ISP
  • Office applications and Security Software
  • Wireless and Networking
  
  Troubleshooting the above mentioned would be an add on advantage
• Ability to design, deliver and evaluate training for batches of various sizes.
• Knowledge of training and development techniques.
• Good interpersonal and written/oral communications skills with the ability to liaise with staff at all levels.
• Good working knowledge of all MS office products and an aptitude for picking up in-house systems
• Excellent time management, organizational and administration skills
• Excellent Class control skills.
• Recognized certification(s) in the field of computer sciences and facilitation skills would be an added advantage

• Good written Grammar (Conversation Flow and sentence construction)
• Excellent Verbal Communication Skills

• Ability to work flexibly on own initiative and as part of a team.
• Aptitude and ability to grasp
• Confident and should have a positive attitude
• Willingness to work for at least two-years duration with the organization

• Willing to work in shifts, rotating as schedule requires
• The weekly offs may not necessarily fall on the weekend
• The candidate should be willing to work on public holidays/festivals if scheduled/required
• A workday has pre-scheduled break timings. The job requires strict adherence to schedules.

• English Language including meaning and spelling of words, rules of composition and grammar
• Proficiency with Computers .
• Good working knowledge of Internet

• Good Oral / Written communication skills
• Good Comprehension & Listening abilities
• Logical / Analytical skills
• Problem solving skills
• Strong customer service skills
• Troubleshooting analysis
• Ability to multi task
• Eye for detail
• Typing skills

• Empathy
• Ability to handle pressure situations
• Resilience & Flexibility
• Learning and knowledge enhancement
• Drive & Persistence
• Interpersonal Skills and Teamwork
• Willing to work in shifts

• Good communication & customer service skills
• Good knowledge of computer systems and internet use
• Ability to respond to notifications quickly (self starter)
• Language – French & English must
• Comfortable working in shifts as it's 24x7 Operations and there will be rotational shifts

• Good communication & customer service skills
• Good knowledge of computer systems and internet use
• Ability to respond to notifications quickly (self starter)
• Language – English must
• Comfortable working in shifts as it's 24x7 Operations and there will be rotational shifts