Enterprise Services

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e4e provides support engagements to some of the world’s leading Companies that provide solutions to enterprise markets. Our 24x7 global enterprise technical support model ensures high customer satisfaction and high first contact resolutions. We take pride in case ownership till resolution, Technical knowledge & content creation.

With over a decade of IT domain experience and expertise, e4e has the capabilities to provide responsive, relevant and customized enterprise technical support services. We have built client specific labs / virtual labs to simulate, resolve and improve quality of resolution.

• Highly trained technical staff
• Client specific simulations/testing labs to develop work around solutions
• Case ownership till resolution
• Closer interaction with L3 or sustenance engineering team
• Documentation of issue and resolution status 

Service Features & Benefits

• This includes L1 − L3, technical account management, vendor management, partner management services.

• Use technology-based solutions to identify and resolve support issues faster, thereby reducing average handle times

• Faster root cause analysis of customer issue
• Immediate resolution through well-established procedures between various support agencies

• Multi-modes of enabling customer contact as well as resolution
• Remote assist and access platform to take over customer environment and troubleshoot/resolve issues

• Ability to offer new ancillary support services that can generate new revenue

• Offer online- assisted selling services to improve conversion rates and reduced abandoned shopping carts

• Providing a range of services which includes translation, audio, design and QA testing

e4e's Approach