You are here: Home Services Managed Services Support

e4e’s Customer-centric Support Services tightly integrates all the services in the customer experience supply chain, thus vastly enhancing the end user perception of support. We combine our Expertise, Infrastructure, Process & People skills to provide Support services for both enterprise and consumer markets, to achieve proven customer experience, sustainable cost reduction and actionable business intelligence.

e4e addresses 2 important market segments:

Enterprise Markets
e4e today supports several leading networking, security and computer enterprises in this market segment. An outage is a business critical situation demanding high-end technical support. Our specialists are capable of addressing business critical situations in a comprehensive manner and can provide diagnostic and remedial help.

Consumer Markets
e4e today supports several leading consumer electronics, computer, social gaming and software vendors in this market segment. We have the scalability to address large volume of transactions through our global delivery centers. Our support specialists are trained to deal with end users who are less sophisticated technically ensuring they are satisfied after each transaction.

Customer Support Lifecycle

Move your mouse pointer on icon below to read about each icon

e4e’s services include: 

• A range of proactive monitoring and alerting services to our client’s IT organization
• Range of reactive technical and customer support providing troubleshooting and query resolution services
• A range of non voice, non real-time activity

• Remote Desktop support -> Remote Data recovery services
• Remote Installation service
• CRR – Customer relationship management (Human IVR)
• Client lab -> Virtual lab
• Knowledge Management Service -> managing the entire Knowledge base for our Clients

Support Capabilities
e4e’s delivery capability spans 7 delivery locations across 3 continents, supported by 2500+ people, best of breed technology and quality driven processes. Through these we have the potential to provide support in English, 11 European and other Asian languages. Over the past decade we have developed deep domain skills in the areas of enterprise and consumer support. Our highly skilled support professionals work seamlessly to generate exceptional customer experience.

• 24 x 7 service delivery
• 25+ languages across the globe
• Multi-channel support – Voice, Chat, e-Mail & Web

• Global delivery centers in Santa Clara, Phoenix, Baltimore,
• Glasgow, Bangalore, Chennai and Kuala Lumpur

• Enterprise & Consumer support

• Integrated Level 1 to Level 3 Technical Support Services

• 2500+ People